Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Longtown | GPhC Registration No. 9012511

Last updated: July 2026

We are committed to protecting your personal information and handling it responsibly. This Privacy Policy explains how Pharmacy Weight Loss Longtown collects, uses, stores, and protects your data in accordance with UK GDPR and applicable data protection legislation.

Who We Are

Pharmacy Weight Loss Longtown is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Longtown, UK. As a registered pharmacy, we act as the Data Controller for the personal information you provide to us. We take our legal and ethical responsibilities regarding patient data extremely seriously.

Data We Collect

When you use our services, we may collect the following types of information:

Personal details: Full name, date of birth, gender, and contact details including address, phone number, and email address.
Health information: Medical history, current medications, weight, height, BMI, and any other health data relevant to your weight loss consultation and treatment.
Payment information: Billing details processed securely through our payment provider. We do not store full card details on our systems.
Consultation data: Responses to our online health questionnaires and any communications between you and our pharmacist.
Technical data: IP address, browser type, and website usage data collected automatically when you visit our site.

How We Use Your Data

We use your personal and health data for the following purposes:

To assess your suitability for weight loss treatment and process your prescription safely.
To provide pharmacist-approved clinical care and ensure your medication is appropriate for you.
To dispatch approved orders, with delivery typically completed within 1 working day once approved by our pharmacist.
To communicate with you regarding your order, treatment, or any follow-up queries.
To comply with our legal and regulatory obligations as a GPhC registered pharmacy.
To improve the quality and safety of our services.

Our lawful basis for processing health data is the provision of healthcare services and, where required, your explicit consent. We will never use your data for unsolicited marketing without your permission.

Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. Cookies are small text files stored on your device. We use:

Essential cookies: Necessary for the website to function correctly, including secure login and checkout processes.
Analytics cookies: Help us understand website traffic and usage patterns so we can improve our services.

You can manage or disable cookies through your browser settings at any time. Disabling essential cookies may affect the functionality of our website.

Third-Party Sharing

We do not sell or rent your personal data to any third parties. We may share your information only in the following circumstances:

Healthcare providers: Where clinically necessary, we may share relevant information with other healthcare professionals involved in your care, such as your GP.
Service providers: Trusted third parties who assist us in operating our website and delivering our services, such as payment processors and secure delivery partners. These parties are bound by strict data protection agreements.
Legal obligation: We may disclose data where required by law, regulation, or a court order, including reporting obligations under GPhC regulations.

All third parties we work with are required to handle your data securely and in compliance with UK data protection law.

Data Retention and Security

We retain patient records in line with NHS and GPhC guidelines, typically for a minimum of eight years for adults. We use appropriate technical and organisational measures, including encryption and secure servers, to protect your data from unauthorised access, loss, or disclosure.

Your Data Rights

Under UK GDPR, you have rights over your personal data. You have the right to access, correct, or request deletion of your data where legally permissible. You may also object to or request restriction of certain types of processing. To exercise any of these rights, please contact us using the details below. We take all such requests seriously and will handle them promptly and confidentially.

Contact Us

If you have any questions about this Privacy Policy or wish to make a data-related request, please contact us. We aim to respond to all data-related enquiries within 48 hours.

Phone: (+44) 116 4646009

Email: info@pharmacyweightloss.co.uk

Pharmacy Weight Loss Longtown, Longtown, UK

GPhC Registration No. 9012511